The wellbeing of 5 million New Zealanders and 3.8 million tourists annually is at the heart of our emergency services. Together, more than 39,000 staff and volunteers attend over five million calls for help every year.

Communities expect that responding services will be able to assist them when they call for help. To respond where people live, work and play, emergency services rely heavily on cellular and radio communications.

The Emergency Services Information and Communications Strategy and Roadmap 2013-2017 agreed these priority areas:

  • Prevention, Risk Reduction and Community Engagement
  • Emergency Service Activation
  • Emergency Service Response
  • Infrastructure Resilience.

The following eight action zones were identified:



Joint Community Engagement An integrated emergency services approach to community engagement for determination of requirements for the four priority areas.
Emergency Alerting A nationwide alerting system for major events such as floods, tsunamis, earthquakes and fires.
Common Operational Picture The ability to support an inter-operational emergency response and recovery model with a common operating picture of incidents and large multi-agency event status.

Emergency Caller Location Information

The ability of emergency service call takers to determine cellular caller location data when service is activated through 111.
Infrastructure Performance and Resilience Ensuring the resilience of current networks, systems and data centres under a range of operational conditions.
Communications Centre Capability Sharing Sharing computer aided dispatch, support systems, property and communication networks to support the efficiency and effectiveness of service activation, response and community outcomes.

Public Safety Network

Replacement of frontline radio communications with a sector critical communications platform which provides video, data, voice and messaging services.

Initial Call Answering Point

Modernisation of current service activation (111) to provide a multi-channel activation capability.

 The Emergency Services Information and Communications Strategy is being reviewed by the NGCC Executive Governance Board.