Last updated: 05/06/2025

1. The Emergency Location Information Service (the Service) enables emergency call takers to receive automatically generated geographical information about emergency callers and provides location information for emergency response and search and rescue situations beyond the 111 system. This benefits the public by saving lives and limiting harm to individuals.  
2. All parties involved in the provision of the Service respect your privacy rights and are committed to protecting these rights in accordance with the Privacy Act 2020 and the Telecommunications Information Privacy Code 2020 (TIPC).  
3. This Privacy Statement provides information about the collection, use, disclosure and retention of Device Location Information (DLI) and Emergency Caller Location Information (ECLI) in accordance with Schedule 4 of the TIPC. In summary: 
   1. ECLI is collected when a 111 call is made from a cellular device. ECLI may be used to enable an emergency service provider to facilitate a response to an emergency call. 
   2. DLI is collected directly from a cellular device and does not require a 111 call to take place. DLI may be used to enable an emergency service provider to prevent or lessen a serious threat to the life or health of the individual concerned or another individual. 
   3. The collection, use, disclosure and retention of ECLI and DLI is authorised by Schedule 4 of the TIPC. 
4. Under the TIPC, ECLI and DLI may also be used to:  
   1. maintain records of the information used to establish the location of an emergency caller; and  
   2. help monitor and audit the operation of the Service. 
5. Before collecting, using or disclosing DLI, reasonable steps are taken to ensure that the cellular device relates to the individual whose location is necessary for the purpose of responding to a serious threat. DLI may be disclosed to another location agency (as defined in the TIPC) if the agency believes on reasonable grounds that disclosure is necessary to fulfil the purpose for which DLI is collected. The Service maintains a log of all disclosures of DLI. 
6. Each party involved in the operation and provision of the Service has their own retention requirements to meet their legal obligations. In most cases, ECLI and DLI will be automatically purged after a defined period of time.  
7. You have the right to request access to and/or correction of your personal information directly from the applicable Emergency Service Providers at the links listed below, or from Next Generation Critical Communications (NGCC) who oversees the provision of the Service:  
   1. NZ Police(external link);
   2. Fire and Emergency New Zealand(external link);
   3. St John(external link);
   4. Wellington Free Ambulance(external link);
   5. Maritime NZ(external link);
   6. New Zealand Search and Rescue(external link).
8. Any access and/or correction requests will be dealt with in accordance with the Privacy Act 2020. Should you make an access and/or correction request to NGCC, it may be appropriate for NGCC to transfer the access and/or correction request to another agency. 
9. If you have any questions, concerns or complaints regarding the collection and use of DLI and/or ECLI, or the Service in general, please contact the applicable Emergency Service Provider listed above, your mobile network operator, or NGCC. Should you make an enquiry to NGCC, it may be appropriate for NGCC to refer the enquiry to another agency. 
10. You can also make a complaint to the Office of the Privacy Commissioner(external link) if you are unsatisfied with any response you receive.