How your information and privacy is protected
The key steps to safeguard your privacy are:
- A robust authorisation process
- Transparency – notifying you when your information has been collected, provided it’s safe to do so
- Monitoring and reporting on how DLI is used
Read the Privacy Statement here
1: Authorisation
Emergency services have to go through a robust authorisation process prior to requesting device information, to ensure they are complying with the Code.
2: Notification
When location information is collected from a mobile device, a follow-up text notifying the individual concerned will be sent as soon as possible, provided it is safe to do so, from the emergency service provider.
The text message will include the date, time, duration of the information collection and categorise the purpose of collection, for example a search and rescue event.
The follow-up text can be delayed for up to seven days, or not sent at all, in situations where the safety or physical or mental health of a person may be compromised.
People who get a text can challenge the collection of their location information if they believe it to have been unnecessary. Find out how to get more information or make an enquiry here.
3: Monitoring and reporting
NGCC must maintain a log of all disclosures of device location information and provide this to the Privacy Commissioner on a quarterly basis. The disclosure log requires reporting on the purpose relied upon to obtain the location information, the grounds for the belief that it was necessary, the date and duration of disclosure, and whether the person concerned was notified.
NGCC and the emergency services will also monitor the use of the service through their internal assurance processes.